Shipping policy
Thank you for shopping with us. We are committed to delivering your orders safely and on time.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- If there is a delay in processing your order, we will notify you via email or phone.
2. Shipping Time
Estimated delivery times are:
- Within India: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order weight.
- Free shipping may be offered on selected products or promotional campaigns.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable). You can use this tracking number to monitor the status of your shipment.
5. Delivery Issues
If you have not received your order within the estimated delivery period, please contact our customer support team. We will coordinate with the courier partner to resolve the issue.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date. We will investigate the matter and provide a suitable resolution.
8. Contact Us For any shipping-related questions, please contact us:
Email: Rithviksahani2213@gmail.com
Business Name: AURUM - PREMIUM COLLECTION